The Bike Store Returns Policy
This Section applies to consumers, not business customers. If you are a business customer, the applicable returns policy is set out in Section [12]. All returns to us require the completion of an RMA form. Once this form is returned to us it will take 1-4 business days to process. You will then be notified of your return has been accepted or denied. You may need to contact the manufacturer directly to authorise the return, if this is the case we will notify you and supply contact details.
Any products approved for return to us must be packaged securely and include all original documentation, manuals, accessories and original packaging. RMA numbers should be clearly displayed on the outside of the shipping packaging. Do not deface the manufacturers packaging. Packages not clearly displaying a valid RMA number will be refused by us.
You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below) as long as the goods are in a resalable condition and the packaging remains in an ‘as new’ state. In such cases standard RMA procedures still apply and the cost of returning the product must be paid buy you.
You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of goods made to your specifications or clearly personalised.
If the buyer fails to return the goods within 14 days of the cancellation of the contract, ICDB Bike Store Ltd. shall be entitled to collect the goods from the buyer and to recover any costs involved in the collection.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
"Competition" goods are supplied for specialist use and are subject to extreme wear and stress whilst in use. Life expectancy is greatly reduced and purchasers should note that any claim for failure/wear shall be limited to that of the manufactures guarantees Manufacturers may also limit guarantees when components are installed for competition use.
Where modifications and poor maintenance to goods have been made the company shall accept no liability for death or personal injury unless caused directly by its own negligence.
ICDB Bike Store Ltd shall accept no liability where customers attempt to fit, modify a part/component supplied in a manner that it should reasonably not be fitted or modified.
ICDB Bike Store Ltd accepts no liability in respect of failure to supply due to matters beyond the reasonable control of the company, including strikes, lockouts, civil disputes, acts of God, war or actions by any other third parties.
Any goods returned without a valid Returns Authorization (RMA) number will not be accepted and the package will have to be collected from our registered office at customer’s expense.
Upon authorization, the Returns (RMA) number is only valid for 10 days. If the item has not been returned within this time the returns authorization will be terminated without warning.
Your returns number must be fixed to the outside of the packaging or your return will not be accepted into our offices. Please do not write on or deface original packaging.
Products that are ‘dead on arrival’ or products that develop faults under normal warranty conditions must be submitted to us for processing within 14 days of receipt. Only when the goods are returned to us including all original documentation, manuals, accessories and original packaging and once the fault has been verified by us, we will replace the product.
If your goods were damaged in transit, we request that you report it to us within 48 hours or two working days. If goods are visibly damaged on receipt, please sign the delivery note indicating a description of the visual damage. Once we receive the damaged goods, we will issue a full refund to you.
The buyer confirms that he shall comply with any or all rules relating to installation of the product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation shall not be accepted by the company.
